Returns & Refunds

RETURNS


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Ordering online doesn't always go as planned, unfortunately, however, we will gladly accept your return of merchandise purchased from www.spookygifts.co.uk within 30 days from receipt of your order.

Returned items must be new and must have all outer and inner packaging materials, products with original tags, labels and gift with purchase in place.

We cannot guarantee a refund for merchandise returned after the 30 days after delivery, in this case please contact us on info@spookygifts.co.uk

To return your order, please visit Contact Us page and complete the form. You can always contact us for any return questions at info@spookygifts.co.uk


CONSUMER CONTRACT REGULATIONS


We comply fully with the Consumer Rights Act providing:

  • Your order is returned within 14 days of notifying us of your intention to return or within 30 days after delivery.
  • Your order is returned in full.
  • Your order is returned suitable for re-sale in original box with all labels and packaging in place.


Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. Customers will also have an additional 14 days from this point to return the unworn item back to us.

Standard delivery costs will be refunded if we are informed of your intent to return within 14 days of delivery, and then sent back to us within the next 14 days from this point.


HOW TO RETURN


To return your order, please visit Contact Us page and complete the form. You can always contact us for any return questions at info@spookygifts.co.uk. So we can process your return request as soon as possible, please provide your order number and the return reason.

Where can I find my order number?
Your order number can be found in the order confirmation e-mail (e.g. #1234).

Please return your order in the original box with all tags and outer/inner packaging in place.

We reserve the right to refuse your return for damaged boxes that are not in a resalable condition.

Please ensure you take care when returning your product. You are required to take the items to a local Post Office or Delivery Office with a return label attached to the outer package that the goods arrived in. Please ask for a Proof of Postage and retain this until you have received your refund.


OUR ADDRESS


To return an order using your own carrier, items should be returned to the following address:

SpookyGifts Returns
A E Rice & Co Ltd
109 Regent Road
Great Yarmouth
NR30 2AE
United Kingdom

Should you be posting your item, please ensure you use a tracked service as we aren’t responsible for any items lost in transit to us.


PROCESSING RETURNS


Once your item has been received back to our Returns Department, a refund will be processed in up to 10 working days. You’ll be notified by email [if provided during the checkout] when your refund has been processed.


FAULTY OR INCORRECT ITEM


Please contact our customer service team at info@spookygifts.co.uk if you believe you received a faulty, incorrect item from us before returning it at your own cost. We are unable to credit back postage costs so please contact us before returning at your own cost. So we can process your request as soon as possible, please enclose a note with your order number and the return reason.



EXCHANGES


We do not currently offer exchanges for items you wish to return for a different item. If you wish to order a different product, we advise that you return the item to us and place an additional order to avoid delay and disappointment. Once we receive your return, please allow up to 10 working days for a refund to be credited to your original payment method.